Compass Network Group, Technology Tailored for Dentistry, Continues to Expand to Better Serve Clients
Compass Network Group, Dental Industry IT experts, is pleased to announce three new service team members as well as several significant enhancements to service communications. These additions and upgrades are the latest in a continuous improvement process and are aimed at reducing wait times and down times and at improving clients’ practice productivity.
The personable and talented new members of the Compass Network team include: Technician Dominic Sabol, based in the Lehigh Valley, Technician Delton Walker based in the Philadelphia area, and Tori Motter who joins the in-house dispatch staff. In addition to the new team members, service communication enhancements include a more comprehensive online service request form, service and sales chat functions readily available on the company website and the ability for the clients to use their cell phones to provide real time video to assist in resolving technical issues. Internally, Compass now uses intelligent mapping and real time vehicle tracking to expedite service needs.
Service order status emails have been enhanced with a quick and easy survey feature allowing clients to readily provide feedback. The phone system is being upgraded to provide a queue option to facilitate call-in service requests with voice-to-text capabilities that automatically generate service orders from voicemail messages left with the service department.
Started in the early 1990s, Compass Network Group began as a business to business division of a computer chain. Later, it evolved into a Dental IT division to meet the growing demand for dental practice management software. In 2001, the division developed into the current entity – focused solely on Dental technology. Today, less than 20 years later, Compass Network Group provides support to more than 500 practices in a four-state area.
“At Compass we are focused on continuously improving our responsiveness and expanding our capabilities to better serve our more than 500 client practices. As a dental centric IT company, we recognize that practices require a higher level of responsiveness and industry expertise than a generic IT company can provide. Only when you are focused on this industry, as we have been for almost twenty years, do you appreciate the impact on production that an impaired computer or network can create as well as really understand the responsibility for securing networks and patient information.” – Mark Pontius, Owner, Compass Network Group.
Call Compass Network Group today to discover the difference of Compass’ total focus and expertise in the dental industry, which promises to make your practice a success.
Visit online at http://www.CompassNetworkGroup.com and let the Compass team set your practice above the competition with state-of-the-art dental specific technology solutions.
Read the original press release here.
