Submit a Support Ticket

Support lines are manned from 7:30 am to 5:00 pm Monday through Friday (holidays excepted) and other hours by special arrangement. After hours support* is also available. After hours the service voice mail box is forwarded to our after hours support staff. We will get back to you as quickly as we can.

You can request service by:

  • Phone at 866-336-8727. After hours leave a message with a brief description of your problem, your practice name and phone number where you can be reached.
  • Text chat using the chat tab at the bottom of the page or this link cngremote.com – available during business hours.
  • Email at support@compassnetworkgroup.com (preferred).
  • Online using the form below. 

Online Service Request

Fields marked with an asterisk are required.

  • (If this is a multi-location practice, include which office is experiencing the problem)
  • Who should we ask for when we call? If the person with the issue is not readily accessible, to save call backs, who should we contact that is aware of the issue?
  • Phone Number(s):

  • Include a cell number or backline if this is a better way to contact you or it is outside of office hours.

  • If you provide an email address that you actively check we will automatically send notifications when your service order is entered, scheduled and completed at our end. Otherwise notifications will be sent to the practice email of record.
  • Which computer or device is doing or not doing what? “Nothing works” is not helpful.

    Helpful examples: “the check-out printer won’t print” (we’ll assume you checked to see if it had paper in before you called) or, “the PC in operatory 3 (use PC names like OP3PC if you know it) doesn’t detect the Schick sensor.”
  • Drop files here or
    Accepted file types: jpg, jpeg, gif, png, pdf, doc, docx, Max. file size: 300 MB, Max. files: 3.
      Check the one that applies best

    Someone from our team will contact you as soon as possible. If you have an email of record or provide an email address above, look for notifications as your service progresses.

    *After hours service may accrue additional charges. Contact your account manager for details.